The Small Moments That Matter: Finding Trigger Points in Customer Experience
When I travel, I try to maintain my workout routine by exploring local spinning studios. This means enrolling in trial
Where to Get Inspired About Experience Design
My biggest inspiration for creating experiences hasn’t come from studying customer or brand experience directly. Instead, I’ve found
Casual Tech Meetup - 2 Years in the Blink of an Eye
September 2024 marks the two-year anniversary of Casual Tech Meetup, a community I founded in 2022. Over the past two
Free Event vs. Paid Event: Why I Wish I Had Started Charging Sooner
If you believe in the value you create for your guests, start charging for your events—even before the experience
Launching Mutagen on Kickstarter: Building List, Finding Co-Creators, and Product Strategy.
A few weeks ago, I had the opportunity to work with Sebastian on launching his product, Mutagen, on Kickstarter. Mutagen
Unplugging from Work: 5 Key Learnings from Career Break
I’ve been back to a full-time job for three months now. From July 2023 to April 2024, I took
What is Casual Tech Meetup?
When people mention a cafe, gym, hotel, or private membership club, we immediately understand what they mean. These are established
World Café for Building Community and Beyond - An Interview with Shirley Lam
In the last three months, I have hosted various discussions using the World Café format, covering topics ranging from reflecting
Invisible Structure Behind Every Memorable Event
Every memorable event has an invisible structure that guides participants through a journey of exploration.
Recently, a co-host of mine
2023 Review
'山重水複疑無路 柳暗花明又一村' That is how I describe my 2023, This year, marked by numerous changes and uncertainties, granted