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Hey there ✌️ I’m Timothy. I share things I’m curious about here—mostly around customer experience, facilitation, community building, and more

Latest

15
Apr

Changemakers Among Us: Sebastian and the Creative Journey of Mutagen

Creativity is often seen as an elusive spark, but Sebastian, the founder of Mutagen, believes it can be gamified and
4 min read
19
Mar

Mini Project - Fitness Studio Package Calculator - Buy the package that fits your routine

💡How might we simplify the process of choosing the right fitness class package from a studio, so users can select
1 min read
06
Mar

Community Require Contribution

You might have noticed that I haven’t hosted any events under Casual Tech Meetup for the past few months.
1 min read
14
Feb

Workshops as Catalyst for Transformation

Last month, I had the chance to facilitate four workshops at my current company LOJEL, covering topics like sustainability, customer
2 min read
08
Jan

The Small Moments That Matter: Trigger Points in Customer Experience

When I travel, I try to maintain my workout routine by exploring local spinning studios. This means enrolling in trial
4 min read
19
Nov

Where to Get Inspired About Experience Design

My biggest inspiration for creating experiences hasn’t come from studying customer or brand experience directly. Instead, I’ve found
1 min read
26
Oct

Casual Tech Meetup - 2 Years in the Blink of an Eye

September 2024 marks the two-year anniversary of Casual Tech Meetup, a community I founded in 2022. Over the past two
1 min read
18
Aug

Free Event vs. Paid Event: Why I Wish I Had Started Charging Sooner

If you believe in the value you create for your guests, start charging for your events—even before the experience
1 min read
14
Aug

Launching Mutagen on Kickstarter: Building List, Finding Co-Creators, and Product Strategy.

A few weeks ago, I had the opportunity to work with Sebastian on launching his product, Mutagen, on Kickstarter. Mutagen
2 min read
04
Aug

Unplugging from Work: 5 Key Learnings from Career Break

I’ve been back to a full-time job for three months now. From July 2023 to April 2024, I took
6 min read