Thought & Idea

Where I dump all my ideas—thoughts on customer experience, facilitation, community building and everything in between.
01
Apr

World Café for Building Community and Beyond - An Interview with Shirley Lam

In the last three months, I have hosted various discussions using the World Café format, covering topics ranging from reflecting
6 min read
13
Feb

Invisible Structure Behind Every Memorable Event

Every memorable event has an invisible structure that guides participants through a journey of exploration. Recently, a co-host of mine
1 min read
16
Jan

2023 Review

'山重水複疑無路 柳暗花明又一村' That is how I describe my 2023, This year, marked by numerous changes and uncertainties, granted
7 min read
02
Jan

Community Building Framework - Key Components of Community

Many people believe connection and community are organic things, however, can we distil some key components of a successful and
4 min read
05
Nov

Behind the Scenes of Casual Tech Meetup: Connecting the Dots

Recently, as I reflected and penned an article about the community I am building, I realized that numerous events in
11 min read
08
Sep

On Travel - Purpose of our trip, talking to strangers and saying proper Goodbye

Context After finishing the contract with my previous company, I decided to take a break and embark on an unknown
5 min read
06
Sep

On Curating Experience - The Aesthetics of Work, Indoor Cycling Lesson and CX Business Class

What is the similarity between a hostel, a spin class (indoor cycling lesson), and a business class flight? They all
5 min read
01
Sep

Liveable Cities: Compare Hong Kong, Taipei, Singapore and Kuala Lumpur

When I was travelling around and observing different cities and people living there. I always wondered if I could move
9 min read
25
Jul

Why Growth Marketing is Like Investment

Recently, I have been reflecting on my journey and realised how growth marketing is similar to investing. 1. As a
1 min read
26
May

Perspective Shift from Checking the Box to Creating Value

Last year, I joined a UX Design course run by Happyer Skills, where I gained tons of knowledge on experience
3 min read