Last year, I joined a UX Design course run by Happyer Skills, where I gained tons of knowledge on experience design and met many amazing people.
My experience as a student last year
This year, I had the opportunity to become one of the learning facilitators for the course, supporting the learning journey of eight students.
In the final lesson, which also served as the presentation day for our students to showcase their client's project outcomes, our instructor Michael asked us to share our learnings as learning facilitators.
I want to share my reflection here.
My reflection as a learning facilitator is encapsulated in one sentence: Perspective shifts from checking the box to creating value.
When we solve problems in the workplace, we often consult colleagues, stakeholders, and supervisors for ideas and create action plans. However, this approach frequently overlooks a crucial aspect – the user's perspective.
Ticking boxes seldom solves the underlying problem. To address the issue, we need to engage directly with end users, striving to understand their needs and frustrations.
Throughout the course, Michael consistently emphasised the importance of talking to users - knowing their experiences, frustrations and user journey.
Sometimes even encouraged the student not to follow the sponsor's brief and not to follow their requirement, even though they were the "client" who shared the problem.
The goal for this process is not to check the box but to adopt a user-centric approach and understand the user so that we, as a designer, can have a solution that solves the user's problem and create value for the user.
Don't only do what you ask to do, but ask why.
Shifting your perspective from checking the box to understanding the user and creating value.
That’s what I learn from a learning facilitator.